Humanize Automation: Frameworks for Understanding AI and Your Strategy

Overview

By now you've heard of AI, and a lot about Generative AI (ChatGPT, Co-Pilot, etc.). And in experimenting with these tools, you've likely had some success and some disappointment. That's all part of the process! And it's also why we're bringing you this session, so that you can avoid the failures and accelerate the efficiencies. In this session you'll take a journey. From learning an effective method for prompting generative AI tools, to understanding the importance of data organization, to leveraging automations for strategic points in your customer experience, and to the ever-expanding area of building your own AI agents, this session will provide you with frameworks and processes to better understand AI and craft a strategy for your business.

Speaker: Jill Schiefelbein

Highlights

• AI
• Business Strategy

Prerequisites

None

Designed For

All Professionals  

Objectives

• Learn how to create an effective prompt using a prompt anatomy framework
• Understand data fluidity and why it matters
• Gain clarity on your customer experience and how automation can improve your processes
• Strategize how AI agents can be useful for your business and your team
• Gain clarity on your customer experience and how automation can improve your processes

Preparation

 None

Notice

This course is provided by a third-party vendor. Please note that login instructions will not be available in the ‘My Upcoming CPE’ section of the NESCPA website. Instead, the login instructions will be sent directly to you via email by ACPEN. Upon completing the course, your hours will be recorded in the ‘My CPE Tracker’ section of the NESCPA website.