Performance Management in Challenging Times

Overview

Performance Management is about getting the best out of everyone. It’s about setting the stage so staff can excel as an individual and as a team member. It’s about knowing what to say, how to say it, and when to say it to inspire and elevate staff performance. For staff to hear, understand, and act on performance feedback they have to trust the person delivering the feedback. The feedback must be constructive, useful, and implementable. And surprisingly, the performance management process is as much about listening as it is about delivering feedback. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.

Highlights

The major topics covered in this class include:

• Building trust
• Providing valuable feedback
• Techniques for active listening

Prerequisites

None

Designed For

Everyone

Objectives

After attending this presentation you will be able to...

• Recall the types of trust and techniques for building trust
• Identify the elements of good and bad feedback
• Evaluate and improve on examples of actual feedback

Preparation

None

Notice

This course is provided by a third-party vendor. Please note that login instructions will not be available in the ‘My Upcoming CPE’ section of the NESCPA website. Instead, the login instructions will be sent directly to you via email by CPA Crossings. Upon completing the course, your hours will be recorded in the ‘My CPE Tracker’ section of the NESCPA website.