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IRS Revenue Officers, Field Collection, and Best Practices


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1.00 Credits

Member Price $55.00

Non-Member Price $105.00


You’ve probably been there. You have a client in your office with excess baggage. That’s right, they’re in field collection with a Revenue Officer. Now what are you going to do? How are you going to get where you want to be? This program will provide an overview of field collection, how to effectively work with Revenue Officers, general case processing, and important IRM deadlines. This will include taking a deep dive into the “RO Mindset” along with structuring your casework to flow with IRS case processing actions so you can get to the outcome you want. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.

  • Course Instructor: Billy L. Fauller, III, EA, CTRS, NTPI
  • Highlights

    The major topics covered in this course include:

    • Handling field collection personnel (Revenue Officers and their managers)
    • Using the IRM and collection timeframes to leverage resolutions
    • Field collection case processing
    • Working around the Revenue Officer mentality


    Familiarity with IRS case processing actions

    Designed For

    CPAs, EAs, attorneys, and anyone interested in learning more about IRS representation and tax problem solving.


    After attending this presentation, you will be able to...

    • Identify effective case strategies in field collection
    • Use the IRM to navigate potential pitfalls
    • Analyze internal processing deadlines
    • Distinguish different personality types at the IRS




    This course is provided by a third-party vendor. Please note that login instructions will not be available in the ‘My Upcoming CPE’ section of the NESCPA website. Instead, the login instructions will be sent directly to you via email by CPA Crossings. Upon completing the course, your hours will be recorded in the ‘My CPE Tracker’ section of the NESCPA website.

    Non-Member Price $105.00

    Member Price $55.00